Looking to switch providers?
Welcome, we’re so excited to have you switch to Homecare My Way!
You’re arriving at an exciting time. We are rapidly growing, and many people joining us for the best quality homecare available.
To keep things as easy as possible, we’ve streamlined the process to reduce any disruption to your care and services when changing Support at Home providers.
Understanding why
clients are making the switch
More care hours
You’ll receive more care hours with Homecare My Way compared to 99% of other providers.
Through self-management you’ll have the flexibility to choose your care and services without being tied to fixed pricing fees, unlike some service providers who charge over $90 per hour.
Dedicate care partner
Homecare My Way is the first provider to offer self-management with a care partner who is an expert in your local area.
Your care partner knows your local community and can help connect your with the best service providers in your area.
Fast Payments & Flexibility
No more stress or awkward conversations about late payments. We make sure your service providers are paid quickly and accurately, so they stay happy and focused on giving you the best support. With the admin handled and payments running smoothly, you can relax knowing your care runs seamlessly.
Quality customer service
Many are changing Support at Home providers and choosing Homecare My Way due to frustration with unresponsive care partners and unanswered questions.
We offer a rapid responsive service because we understand that your care can’t wait. You will never feel like you’re repeating yourself or dealing with neverending delays.
4 Easy steps to switch providers!
1 Assessing the switch
Speak with us to determine if switching providers is right for you. We’ll discuss your reasons and provide a comparison to show how managing your Support at Home funding with us differs from your current provider.
2 Initiating the switch
If you decide to proceed, we will contact My Aged Care together to reactivate your referral code and arrange a meeting with your new Care Partner to finalise your care plan.
3 Notifying your current provider
Inform your current provider of your decision to move your Support at Home funding and agree on an exit date. Once confirmed, let us know and you can select your care and services to begin with Homecare My Way on the agreed date.
4 Transitioning funds
Your current provider has 70 days post-exit date to transfer any unspent funds to Homecare My Way. During your first 70 days with us, you can utilise care and services up to your quarterly budget amount.
Once your unspent funds are transfered, you’ll be able to access this for your care and services. Your care partner will guide you through this process so you can manage your quarterly budget effectively.
Why switch to Homecare My Way and self-manage with us
At Homecare My Way, our self-management service puts you in control — giving you the flexibility to choose your care team and shape your support around your life.
What is Self Management?
If you value independence and want direct control over your care, our Self-Management model gives you just that. You’ll be able to choose, hire and coordinate your own team of service providers according to your care plan. Once registered with us, we handle all the necessary compliance checks to ensure quality care.
With Self-Management, you’re in charge of day-to-day scheduling and adjustments, while we’re always here to provide support and guidance as you transition smoothly to your new provider.
care model
for your needs
Everyone’s needs and preferences are different. Homecare My Way’s self-management model puts you in charge, offering more flexibility and control than traditional homecare, while still ensuring you have the guidance and support you need.
 | Traditional Providers | |
|---|---|---|
| Care model | Self Management | Full Care Management |
| Freedom to choose your care workers |  |  |
| Set the rates of your care services | | |
| Fast payment of invoices | | |
| Co-design your care plan | | |
| Dedicated Care Partner | | |
| Monthly check in | | |
| Help to set up your services | | |
| Coordination of care and services | | |
Everything you need to know
Get all the knowledge from our experts
Information Guide