How To Choose The Support At Home Provider That Is Right For You

Start with your assessment and services

Before you choose a Support at Home provider, it’s essential to understand what you’ve been approved for. Your Notice of Decision letter and support plan outline the services you can access and the pathways you may be eligible for, such as restorative care, assistive technology or short-term supports.

Having this information ready helps you choose a Support at Home provider that can deliver all approved services through suitable suppliers, without delays or gaps in care.

Understand how your funding works

Your total home care funding involves:

• A government subsidy
• A percentage contribution based on the types of services you receive

This combined funding is what you’ll use to access services and manage care. Different providers structure their fees and service delivery differently, so it’s worth asking how your funding will be allocated and how transparent they are with costs. Broad, clear explanations are a good sign of a provider who values trust and clarity.

Compare providers based on what matters to you

When comparing SAH providers, look beyond the basics. Consider their service availability, flexibility and how they work with suppliers to deliver everyday supports, such as domestic assistance, meal preparation or medication support.

You can also explore different management options, including self-management, which allows you greater choice and control over how your services are arranged and delivered.

Ask the right questions

Once you’ve shortlisted providers, reach out and have a conversation. Ask how they develop care plans, how often they review your services and who your main contact will be. At Homecare My Way, this role is supported by a dedicated Care Partner, helping ensure communication stays clear and consistent.

It’s also helpful to ask how family members or carers can be involved and how changes to your needs are managed over time.

Make sure the provider fits your lifestyle

The right provider should feel easy to work with, supportive and genuinely interested in what matters to you. Whether you’re exploring options across Melbourne, Sydney , and the rest of Australia, your provider should understand your local community and offer services that support independence and quality of life.

Explore your options with Homecare My Way

If you’re aiming to choose a Support at Home provider that is down to earth, supportive and focused on helping you live life your way, Homecare My Way is here to help. Get in touch today to explore your options and start building a care plan that truly works for you.